Call answering for home-service businesses

Turn missed calls
into customers

We answer your calls when you can't, ask what you need, and you get more work.

Built around your businessYou never touch the techYour calls, your rules
Incoming call(416) 555-0148
Gorilla CallsThanks for calling Ridgeline Heating. What's going on with your system?
CallerNo heat upstairs since last night.
Gorilla CallsGot it. Is this a house or a rental unit, and what's the address?
Lead capturedJob type: No heatBooked today, 3:00 PM
Built for HVACPlumbingElectricalRoofingLandscapingContractors
The real cost

Every call you miss is someone calling the next guy

You're not sitting by the phone. You're on a roof, under a sink, or driving to the next job. The phone keeps ringing anyway.

It always rings at the worst time

Mid-job, mid-drive, hands full. Nobody gets to it and the call rings out.

Most people don't leave a voicemail

They want someone who can help today. A full mailbox isn't a lead.

So they call the next name down

Your competitor picks up. That job was yours ten seconds ago.

How it works

You run your business. We'll make sure the phone gets answered.

Three steps, and you're only really involved in the first one.

1

We learn how your calls actually work

On the discovery call we go through who rings you, what they ask for, and how work gets booked today.

  • Who calls and why
  • What makes it a real job
  • How you book work now
2

We build the system around it

We design and set up the answering, the questions, the routing, the booking and the follow-up. You configure nothing.

  • Your questions, your call flow
  • Your schedule, your rules
  • Built and tested by our team
3

Your phone stops costing you work

Calls get answered. Callers get handled properly. You get the details, and the jobs that used to slip away.

  • Details captured every time
  • Callers moved to the next step
  • Nothing rotting in voicemail
What it can do

Your calls. Your rules.

None of this is fixed. Treat it as a menu, not a template — we build the parts your business actually needs.

When we answer

Every call, only the ones you miss, overflow when your line is busy, after hours, or a schedule you set.

What we ask

The questions you'd ask yourself. Job type, address, urgency — whatever tells you this one is worth driving to.

Where it goes

Send the call, or just the details, to the right person, crew or line the moment it matters.

Booking work

Put qualified callers straight into your booking process instead of onto a callback list nobody gets to.

Answering questions

The ones you get twenty times a day: hours, service area, what you do and what you don't.

After the call

Notes, texts, follow-up, CRM updates — whatever actually turns that call into a booked job.

Why us

We don't hand you software. We build you a system.

Plenty of companies will sell you an AI phone tool, hand over a login and wish you luck. That's not this.

A team learns how your business runs, then engineers the call handling around the outcome you need. You don't become an AI expert. You just stop losing work to a ringing phone.

You never touch the tech

No dashboards to learn, no automations to wire up. We do the setup and the changes.

Built to order

No two shops run calls the same way. Yours doesn't get forced into a generic setup.

It changes when you do

Busy season, a new service, a new crew — the system gets adjusted to match.

Plain English, always

We explain what we're doing in terms of your business, not ours.

I've heard about AI answering calls. But who do I actually trust to set it up properly?

Fair question, and it's the entire job. We're not selling you a login. We learn how your calls work, build the system around it, and stay on it after it goes live. Book a discovery call and we'll tell you straight whether we can help.

Questions

Straight answers

Do I need to change my phone number?+
Usually not. We work out what fits your current setup on the discovery call before anything changes.
What if a caller needs a real person?+
That's part of the design. We decide together what gets handled, what gets routed to you or your crew, and what gets escalated straight away.
Do I have to answer every call this way?+
No. Plenty of businesses only want the calls they'd otherwise miss, or after-hours only. You set the rules.
Next step

Let's find out if we can help

Thirty minutes. We'll listen to how your calls are handled today and tell you honestly whether Gorilla Calls is a fit for your business.